Summary: Under the direct supervision of the Front Desk Manager, this position is responsible for the overnight operations of Resort verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services at Amicalola Falls State Park & Lodge.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

• Greets, registers and assigns rooms to guests
• Issues room key
• Answers inquiries pertaining to the Resort, shopping, dining, entertainment and travel directions
• Keeps records of room availability and guests’ accounts
• Prepare sign in sheets for the next business day
• Reading all BEO’s and prepare meal tickets as necessary
• Computes bill and collects payment for guests
• Makes and confirms reservations
• Posts charges such as room, food, or telephone to guest accounts
• Manage nightly resort operations
• Verify revenue from all sources is accurately balanced, follow up on any discrepancies
• Post any transactions needed i.e. clearing of COMP folios daily
• Perform end of the day procedures
• Produce daily reports for departments and department heads

Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information to customers, guests and employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Computer Skills: Proficient in Microsoft Office Products; Word, Excel, and PowerPoint required. Must be proficient with retail point-of-sale systems.